IT Financial Management

Information Technology (IT) has become the central nervous system of virtually every operation in an organization.

The rapidly changing business and technology environment confronts decision makers with the important challenge to justify the required investments, maintain the cost level at an acceptable level whilst not putting long-term IT capacity and agility at stake. IT Financial Management is the discipline of ensuring that the IT infrastructure is obtained at the most effective price (which does not necessarily mean cheapest) and calculating the cost of providing IT services so that an organization can understand the costs of its IT services. These costs may then be recovered from the customer of the service. Costs are divided into costing units: Equipment; Software; Organization (staff, overtime; accommodation; transfer costs (costs of 3rd party service providers) These costs are divided into Direct and Indirect costs and may be Capital or Ongoing. The practice of IT financial management enables the Service Manager to identify the amount being spent on security countermeasures in the provision of the IT services. The amount being spent on these countermeasures needs to be balanced with the risks and the potential losses that the service could incur as identified during a business impact assessment and risk assessment. Management of these costs will ultimately reflect on the cost of providing the IT services and potentially what is charged in the recovery of these costs.

This course will delivered in Indonesian and/or English by Our Master Trainer:
DR, Ir. Fauzi Hasan, MM, MBA, PMP, CISA, CISSP, SSCP, CISM, CGEIT, CPRC, CSCP, CDCP, CITM APICS, Cert. Change Management (APMG)

Course Objectives & Benefits

Overall, the basic goal behind IT Financial Management is to offer a truly transparent analysis of what an organization is spending on IT resources. In many cases, this analysis of efficiency is used to create intelligent, metric-based cost-cutting strategies. For an internal IT organization, the goal is described as:

  • To provide cost-effective stewardship of the IT assets and resources used in providing IT services
  • For an outsourced IT organization or an IT organization which is run as if it were a separate entity (ie, with full charging) the goal may be described as:
  • To be able to account fully for the spend on IT services and to be able to attribute these costs to the services delivered to the organization’s customers and to assist management by providing detailed and costed business cases for proposed changes to IT services
  • The course enables delegates to understand how an IT Financial Management framework, based on best practice guidelines, can be adopted and adapted within their own organizations.
  • To provide proven practical guidance on how to successfully introduce an integrated IT Financial Management framework based on the best practice service life-cycle approach.
  • To prepare delegates for the ITIL Foundation Certificate in IT Financial Management examination

Who Should Attend?

  • Managers involved and related in the IT operations
  • IT staff and executives involved in risk management and business process improvement
  • Information technology professionals involved in projects that are concerned, in part, with the automation of business processes
  • IT Managers and Practitioners involved in the strategy, design, and implementation and ongoing delivery of business-used IT services and who require an insight into IT Financial best practice

What You will Learn?

  1. IT Financial Management Overview
  2. Mission Statement Provide budgeting, accounting and charging services to control, manage and recover IT cost and spend.
  3. Process Goal Achieve the process mission by implementing:
    • ITIL-aligned IT Financial Management policies, processes and procedures
    • Dedicated Financial Management Process Owner
    • Effective IT budget and planning practices
    • Accurate and efficient IT charging and cost recovery for IT services
    • Accurate accounting of IT expenditures and revenues
    • Reporting on the state and health of IT costs and revenues on a regular basis
    • Periodic audits of IT financial information to ensure accuracy
  4. The Critical Success Factors (CSFs) are:
    • Effective stewardship over IT finances
  5. Key Activities The key activities for this process are:
    • Perform budgeting for IT services and activities.
    • Perform IT accounting activities.
    • Perform IT charging and billing activities.
    • Provide management information about Financial Management quality and operations.
  6. Key Performance Indicators (KPIs) Examples of Key Process Performance Indicators (KPIs) are shown in the list below. Each one is mapped to a Critical Success Factor (CSF).
  7. Effective Stewardship Over IT Finances
    • Overall cost of delivery per customer
    • Percentage of IT costs not accounted for
    • Dollar value of budget variances/adjustments
    • Percentage of IT financial objectives met
    • IT Service Headcount

Information & Registration:

  • Untuk keterangan selengkapnya (termasuk biaya dan jadwal pelaksanaan) silahkan dilihat di <IT Financial Management> atau klik di sini!.
  • Untuk pendaftaran silahkan download Registration Information dan kirim kembali via email atau fax setelah diisi dengan lengkap.
  • Bila membutuhkan pelatihan dalam bentuk Inhouse Training silakan download IHT Request Form dan dikirim kembali kepada kami melalui Fax/email setelah diisi dengan lengkap.
  • Anda juga dapat menghubungi langsung customer service kami melalui Tel: 021-5748889; Fax: 021-5748888; WA/SMS: 08815608163; Mobile:081282595355, 085779877879 atau Email: info<at>beproseminar.co / beproseminars<at>gmail.com

IT Problem Analysis and Management

The purpose of IT Problem Analysis and Management course is to deliver competency and assures that participants have gained knowledge of the terminology, structure and basic concepts of IT Problem Analysis and Management and Incident Management which encompasses processes and has comprehended the processes of Situation Appraisal, Problem Analysis, Decision Analysis and Potential Problem Analysis that support Problem Management and Incident Management.

The course is also intended to enable the participants to start and apply the basic concepts of the processes listed above in Problem Management and Analysis as related to the application and operation of Information Technology system.

The syllabus will guide the design, development and use of training materials as well as training aimed at raising individual’s understanding of, and competence in, Situation Appraisal, Problem Analysis, Decision Analysis and Potential Problem Analysis within the framework of Problem analysis and Incident Management.

The syllabus has been designed with ease of reference, extensibility and ease of maintenance in mind.

*This course will deliver in Indonesian and/or English by Our Master Trainer/Instructor: Dr. Ir. Fauzi Hasan, MBA, PMP, CISA, CISSP, SSCP, CISM, CGEIT, CPRC, CSCP, CDCP, CITM APICS.

Objectives & Benefits

Participants  can expect to gain knowledge and understanding the following issues in IT upon successful and completion of the training such as:

  • Handling complex issues (Situation Appraisal).
  • Analyzing problems (Problem Analysis).
  • Making decisions (Decision Analysis).
  • Avoiding future problems (Potential Problem Analysis
  • Understand how these skills assist in the delivery of Incident and Problem Management.
  • Improve ability to manage customer problems and escalations.
  • Provide managers and engineers with tools to handle issues rationally
  • Maximize questioning effectiveness.
  • Give techniques for handling complex customer issues.
  • Understand how IT Problem Management process fits within participants’ jobs.
  • Make progress toward resolution of several current customer issues

Target Audience

  • Individuals who require a basic understanding of the rational processes and how they may be used to enhance the quality of Problem Analysis and Management within an organization.
  • IT professionals that are working within an organization that has adopted and adapted Problem Management framework and who need to be informed about and thereafter contribute to an ongoing service improvement program. This may include but is not limited to, IT professionals, business managers and business process owners
  • Managers involved and related in the IT operations
  • IT staff and executives involved in risk management and  business process improvement
  • Information technology professionals involved in projects that are concerned, in part, with the automation of business processes.

Course Contents and Descriptions

  1. Introduction
    The purpose of this segment is to highlight and emphasize on:

    • Familiarize candidates to the objectives of the course.
    • Explain the concept of the ‘thinking process’.
    • Provide an opportunity for ‘candidates’ to discover their own issue resolution styles.
    • Overview the steps of KT’s rational process of Situation Appraisal, Problem Analysis, Decision Analysis and Potential Problem Analysis.
    • Explain the role that these four processes play in Problem Management and Incident Management.
  2. Situation Appraisal
    The purpose of this segment  is to:

    • Explain the definition of an incident and a concern.
    • Explain how to “List Threats and Opportunities”.
    • Explain how to “Separate and Clarify”.
    • Explain how to “Set Priority”.
    • Explain how to “Plan Next Steps”.
    • Explain the role of questioning in Situation Appraisal
  3. Problem Analysis
    This  segment shall describe on the  IT Problem Analysis and focusing on the followings:

    • Explain the definition of a problem.
    • Explain how to “Describe Problem”.
    • Explain how to “Identify Possible Causes”.
    • Explain how to “Evaluate Possible Causes”.
    • Explain how to “Confirm True Cause”.
    • Explain the role of questioning in Problem Analysis.
  4. Decision Analysis
    The segment shall describe to the participants on the decision analysis process which encompasses:

    • Explain the definition of a decision.
    • Explain how to “Clarify Purpose”.
    • Explain how to “Identify Alternatives”.
    • Explain how to “Evaluate Alternatives”.
    • Explain how to “Make Decision”.
    • Explain the role of questioning in Decision Analysis.
    • Explain how to effectively “Present Recommendations”.
    • Explain how to effectively “Assess Recommendations”.
  5. Potential Problem Analysis
    This segment shall describe to the participants how to analyze potential problems as they are inherent in IT processes, which encompassing:

    • Explain the definition of an action and a plan.
    • Explain how to “Identify Potential Problems”.
    • Explain how to “Identify Likely Causes”.
    • Explain how to “Take Preventive Action”.
    • Explain how to “Plan Contingent Action and Set Triggers”.
    • Explain the role of questioning in Potential Problem Analysis.
  6. Questioning and Listening Skills
    The purpose of this segment  is to describe on soft skill as required and covering  :

    • Explain the role of questioning in  rational processes.
    • Explain the characteristics of effective questions.
    • Explain the techniques of “Open” and “Closed” questioning and their purposes.
    • Explain the two techniques of “Questioning to the Void” and their purposes.
    • Explain the difference between “Process” and “Content” questions.
    • Explain the concept of “Handling Answers
  7. Problem Analysis Techniques
    This segment emphasizes on the techniques to be implemented in problem analysis with the purpose as the followings:

    • Build on basic Problem Analysis concepts to understand advanced Problem Analysis concepts.
    • Explain how to use Problem Analysis concepts for “Start-Up Problems”.
    • Explain the “Stable”, the “Multiple” and the “Fluctuating” types of Start-Up Problems.
    • Explain how to use Problem Analysis concepts for “Intermittent Problems”.
    • Explain how to “Think Beyond the Fix”.
    • Explain the purpose and use of Dead Time Studied
  8. Implementation Techniques
    The purpose of this segment is to describe on significant issues such as:

    • Explain the Performance System model and how it is used to help install change initiatives
    • Demonstrate two methods of analyzing an existing Incident and Problem Management implementation to assess future usage potential of Situation Appraisal and Problem Analysis
    • Link model to the implementation of framework processes
    • Identify the value of an implementation as related to framework
  9. Risk Management Maturity and Performance Management
    This segment shall describe the road-mapping of risk management as related to IT processes; the framework will be based on the CMM maturity level concept. This segment shall also describe performance management as related process maturity.
  10. IT Risk Management
    This segment shall describe on the Information Technology risk management which is part of the organization IT governance encompassing such as: the identification, assessment, and prioritization of IT operation risks, control and control objectives, and  followed by coordinated and economical application of IT resources to minimize, monitor, and control the probability and/or impact of unfortunate events.
  11. Cases Study

Information & Registration:

  • Untuk keterangan selengkapnya (termasuk biaya dan jadwal pelaksanaan) silahkan dilihat di <IT Problem Analysis & Management>
  • Untuk pendaftaran silahkan download Registration Information dan kirim kembali via email atau fax setelah diisi dengan lengkap.
  • Bila membutuhkan pelatihan dalam bentuk inhouse training silahkan download IHT Request Form dan kirim via fax/email setelah diisi dengan hal-hal yang menjadi kebutuhan Anda.
  • Anda juga dapat menghubungi langsung customer service kami melalui Tel: 021-5748889; Fax: 021-5748888; WA/SMS: 08815608163; Mobile:081282595355, 085779877879 atau Email: info<at>beproseminar.co / beproseminars<at>gmail.com

 

IT Cost Management




The  Information Technology Cost Management course is suited to IT people  placed in the role as IT cost manager who have been performing the role for some time but have never received any formal training.

The course is also suitable as an introduction for anyone thinking about IT cost  analysis role or for other cost management management professionals with focus on IT investment and operation, and wanting to gain a more in-depth understanding of the role and responsibilities in the area of cost management.

This ‘Fundamentals’ course is aimed at learning real-world IT cost  analysis and IT budget development and implementation skills that can be used in the workplace especially in an organization with high IT investment.

Course delegates or course participants ;should be able to return to their working environments and work as effective Cost Management  team members immediately adding value and building effective relationships with business and IT stakeholders.
The course uses case studies to analyze approaches to managerial cost investment and operation (capex and opex) The course also covers the application of decision and control models, planning and control in IT cost management, while also concern on  decision control models, and cost planning.

*This course will deliver in Indonesian and/or English by Our Master Trainer/Instructor: Dr. Ir. Fauzi Hasan, MBA, PMP, CISA, CISSP, SSCP, CISM, CGEIT, CPRC, CSCP, CDCP, CITM APICS, Cert. Change Management (APMG).

Objectives & Benefits

By the end of the   IT Cost Management the  participants will be able to:

  • To have thorough  understanding on the IT cost management including all the parameters and issues related
  • To have complete perspective on IT Investment Management Process
  • Work with business users  (stake holders) to define  different types of IT cost investment and operation
  • A framework to calculate Total Cost of Ownership (TCO) for  IT enterprise resource  systems
  • To have capability to break-down complex IT cost  scenarios or cost problems into process and data models (cost management related)
  • To Have capability in implementing modern cost management concept as related to IT infrastructure
  • To have capability to reduce and optimize IT cost as related to the investment, operation and maintenance of  IT installation and the infrastructure

Target Audience

This course was originally designed for IT  managers and those who involve in the activitie such as related to IT investment, operation and maintenance. However, the course is also suitable for experienced IT managers and Investment  Analysts as it:

  • Provides a reinforcement session for those IT staff  who have   been doing the job for many years but have never received formal training in IT cost management
  • Provides a ‘standard’ approach to be adopted by teams who might currently be using a mix of different techniques in IT cost management.

Course Contents and Descriptions

  1. Introduction to IT Cost Management
    Covers the role of Information Technology Cost Management and how the role has evolved within the cycle of IT investment, operation and maintenance. Examines the differing roles and responsibilities in cost management through all  phases of investment planning and IT infrastructures operation.
  2. Performance Evaluation
    Outcomes: Understand the relationship between IT Cost  Management control and IT performance evaluation such as:
    –Identify the objectives of  IT cost management control
    –Identify the types of IT Cost control systems
    –Explain the application of control to IT cost centers, IT revenue centers and IT profit centers
    –Understand how the balanced scorecard supports strategic cost management
  3. Strategic Investment For Information Technology
    Outcomes
    –Describe the function of a strategic investment unit
    –Discuss implementation of appropriate transfer prices
    –Calculate return on investment, residual income and economic value added, and use them to evaluate the performance of a business unit
  4. IT Cost Management Information Outcomes
    –Explain how IT cost information is used in different types of investment for infrastructure’
    –Identify the  functions of IT Cost management
    –Understand the use of IT cost information in support of different IT investment strategies
    –Describe the influence of modern management techniques on IT cost management
    –Allocate shared support costs to IT production
    –Allocate shared cost to products that result from a single process
  5. The Flexible Budget and Standard IT Costing
    Outcomes
    –Identify and explain control systems and uses of standard IT costing
    –Distinguish between effectiveness and efficiency in IT Cost Management
    –Construct a master IT investment  budget
    –Develop a flexible IT  investment budget
    –Calculate direct input variances in IT investment budget
  6. Flexible Budget: Analyzing Factory Overhead
    Outcomes
    –Distinguish between the control purposes and the costing purposes of standard costing for IT overhead
    –Calculate, explain and record the overhead variances in IT budget
  7. Operational IT Cost
    Outcomes
    –Explain, calculate and use the operational data on IT costs
  8. Total Cost of Ownership (TCO) for  IT enterprise resource  systems
    Outcomes
    –Distinguish among the components of Total Cost of Ownership (TCO)  as related to costing purposes of standard costing for IT overhead
    –Calculate, explain and record the overhead variances in IT budget
  9. Strategic Investment for IT Infrastructure
    Outcomes
    –Describe the function of a strategic investment in IT Infrastructure
    –Discuss implementation of appropriate investment
    –Calculate return on investment, residual income and economic value added, and use them to evaluate the performance of IT strategic investment
  10. Review: Revisit the key learning points from the course and looks at why IT investment and cost management  can go wrong and how good cost management can prevent it.

Related Topics:

Information & Registration:

  1. Untuk keterangan selengkapnya (termasuk biaya dan jadwal pelaksanaan) silakan dilihat di <IT Cost Management> atau klik di sini!
  2. Untuk pendaftaran silahkan download Registration Information dan kirim kembali via email atau fax setelah diisi dengan lengkap.
  3. Bila membutuhkan pelatihan dalam bentuk Inhouse Training silakan download IHT Request Form dan dikirim kembali kepada kami melalui Fax/email setelah diisi dengan lengkap.
  4. Anda juga dapat menghubungi langsung customer service kami melalui Tel: 021-5748889; Fax:021-5748888;  SMS/WA/Mobile: 08815608163 atau Email: info<at>beproseminar.co / beproseminars<at>gmail.com

 

IT Report Management

This course will offer an overview and implementation of IT Report Management. The course is designed and  based on the perspective of improving report delivery, which is one metric of an IT Report Management success; and practically it is an important measure. The industry  that have implemented  IT Report Management with the need to ensure that IT operation and IT Management is providing expected results, and adding value to the business within particular time framework as indicated by representative and comprehensive IT performance reporting system. This course will provide methodologies and approaches  to enable report management process for an enterprise to take advantage of the depicted data and information. The course shall provide the capabilities to the participants in determining the contents, styles, design and frequency of IT report distribution to the stakeholders. Also guiding the participants to the  best practice of report management for the advantage of the organization. The participants shall also  discover methods to implement the typical project time management and the specific functions which should be performed as related to project implementation. The course is built around a series of consecutive structured lectures, class exercises, and class discussions with the perspectives of excellent report management. The scope of the course includes discussion of the components of excellent report management process including: Recognize typical characteristic of IT reports to foster organizational success in implementing information technology , prevent tardiness in report distribution, design and construct excellent IT reporting, provision of basis on report analysis, and report management plan as required by the organization.

*This course will deliver in Indonesian and/or English by Our Master Trainer/Instructor: Dr. Ir. Fauzi Hasan, MBA, PMP, CISA, CISSP, SSCP, CISM, CGEIT, CPRC, CSCP, CDCP, CITM APICS, Cert. Change Management (APMG).

Training Objectives At  the completion of the course participants shall benefit from the course such as:

  • Gain an in-depth understanding of IT Report Management with  a well designed in the report presentation, and effectively shall  have the capability to effectively implement the knowledge
  • Understand the parameters and the requirements as required in the    construction and design of  analytical and directive IT report, and how to address them effectively and efficiently as related to organization IT performance
  • Learn how to determine  key parameters of excellent reporting as related to stakeholders’ requirements, and how to improve the contents in line with IT reporting framework or best practice

Target Audiences

  • Staff and Managers with responsibility for IT report generation. Managers wishing to increase or update their knowledge of IT report management methodology, and especially in a dynamic and dynamic environment.
  • Others with an interest in improving report management results within their organizations, and who would benefit from an understanding of IT report management knowledge as related to IT operation.
  • Direct involvement in a particular project, either as a project manager or as a staff member, then this training becomes a recommended prerequisite.

Course Contents & Description

  1. The perspectives and overview of   Report Management
    • This part of the course shall describe the framework and perspective IT report. Also describing on the benefits by having the competency on generating the structured and comprehensive report as related to IT operation and management.
  2. Interpreting the Assignment Topic
    • Identifying unknown words
    • Analyzing the question
    • Considering the additional assignment
    • Writing the report
  3. Developing a Plan
    • Thinking about the assignment topic
    • Refining the plan
    • Developing a plan for the assignment
  4. Writing the Report
    • Abstracts and introduction
    • Writing  from a plan
    • Sample  report Plan vs. report
  5. Business System Data Commentary
    • Report  structure
    • Paragraph structure
    • Tables
    • Figures
    • Appendices
    • Academic style
    • References
  6. Using Sources in IT
    • Sources definition
    • Selecting sources
  7. IT Case Studies and Exercises Case-based discussions will be conducted with topics related to the subjects of training, while for every subject completed will be followed by comprehensive exercises focusing on the described subjects such as:
    • Topic  analysis
    • Topic annotation

Information & Registration:

  • Untuk keterangan selengkapnya (termasuk biaya dan jadwal pelaksanaan) silahkan dilihat di <IT Report Management>
  • Untuk pendaftaran silahkan download Registration Information dan kirim kembali via email atau fax setelah diisi dengan lengkap.
  • Bila membutuhkan pelatihan dalam bentuk Inhouse Training silakan download IHT Request Form dan dikirim kembali kepada kami melalui Fax/email setelah diisi dengan lengkap.
  • Anda juga dapat menghubungi langsung customer service kami melalui Tel: 021-5748889; Fax: 021-5748888; WA/SMS: 08815608163; Mobile:081282595355, 085779877879 atau Email: info<at>beproseminar.co / beproseminars<at>gmail.com